Answered By: Poping Lin
Last Updated: Aug 24, 2016     Views: 251

The following are highly selected resources for MSO New Service Design exercise. The Curriculum and Learning Services from Baker Library provides research consultation services to students from MSO course. Please contact infoservices@hbs.edu if you need help with specific research questions. Please indicate that your question is about MSO coursework. That helps us to understand the context of your question.  

Research topics   Suggested Resources
Company/Competitors 

Capital IQ
Profiles and data on public, private companies and investment firms such as company financials, capital transactions, etc. Provides sophisticated retrieval and personalization tools to create numerous reports. Individual accounts required. Please see the More Info page for account set up information. 

FactSet 
A comprehensive platform used to analyze financial data from global equity and fixed income markets, and public and private companies. Individual accounts needed. Please see More Info page for instructions on signing up for an account.

Thomson ONE
Company Overview page contains financials, ownership profiles, events, and analyst reports. Includes also industry analyst reports.

Industry / Market Analysis

BCC Research
It provides market reports on major economic, scientific, and technological developments in industrial, food and beverage, semiconductor, and high technology.

Forrestor 
Market research and analysis focusing on eCommerce, new media, computing, software, networking, telecommunications, and the Internet.

IBISWorld 
Market research reports on industries in the United States, the United Kingdom, Australia and China. Industry risk reports are available.

Passport
Market research reports about various consumer products and industries worldwide from Euromonitor International. Includes economic indicators, demographic data, foreign trade statistics, consumer lifestyles, and strategy briefings. 

See also Thomson One listed above for industry analyst reports.

Service Models / Business Strategy

ABI/ProQuest
Articles from major newspapers, academic management and general industry/business journals. Covers all business and management topics including service models and strategies. 

News / Latest development

Factiva 
Good source for company and industry news.